1. INTRODUCTION

1.1. These Terms and Conditions (“Terms”) govern access to and use of the website, digital platform, and member dashboard operated by Catsoterra Berhad, a Company Limited by Guarantee incorporated in Malaysia under the Companies Act 2016 (Registration No.: 202501053117 (1654523-P)) (“Company”, “we”, “us”, or “our”).

1.2. These Terms apply to all users of the Platform, including:

• Website visitors
• Members (E-Card holders)
• Registered Volunteers
• NGOs and Corporate Accounts
• Sponsors and Partners
• Administrators

1.3. By accessing or using any part of the Platform, you agree to be legally bound by these Terms.

1.4. If you do not agree, you must immediately discontinue use.

3. USER ACCOUNTS & CLASSIFICATIONS

3.1. Users may register for an account to access dashboard features.

3.2. Account types include:

• Member Accounts
• Volunteer Accounts
• NGO Accounts
• Corporate CSR Accounts
• Administrator Accounts

3.3. Membership may be:

• Paid (RM60 annually), or
• Granted at the Company’s discretion

3.4. Users are responsible for:

• Maintaining account security
• Accuracy of information
• All activity under their account

3.5. The Company may suspend or terminate accounts at its sole discretion.

4. DASHBOARD FEATURES & USER RESPONSIBILITY

4.1. The Platform provides features including:

• QR-based digital E-Card identification
• Public profiles and leaderboard display
• Points, rewards, and referral systems
• Event tracking and achievement badges
• Access to educational resources
• Partner discounts and offers
• In-dashboard purchases of points or credits

4.2. Users acknowledge:

• Public usernames and achievements may be visible
• Data submitted must be accurate
• Rewards and points have no monetary value unless specified

4.3. The Company reserves the right to:

• Modify or remove features
• Adjust rewards systems
• Remove inappropriate content or usernames

5. USER CONTENT & PROFILE DATA

5.1. Users may upload profile images and account information.

5.2. By submitting content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for Platform operation.

5.3. Volunteers acknowledge:

• Photos taken during activities may be used by Catsoterra
• Such content becomes property of the Company

5.4. The Company may remove content deemed:

• Inappropriate
• Offensive
• Misleading
• In violation of these Terms

6. MEMBERSHIP & DIGITAL SERVICES

6.1. The Platform offers digital memberships (“E-Cards”).

6.2. Memberships:

• Are valid for 12 months
• May auto-renew annually
• Are non-refundable

6.3. Membership benefits may include:

• Dashboard access
• Volunteer eligibility
• Partner discounts
• Rewards and gamification

6.4. Membership access may be restricted upon expiration.

7. PAYMENTS & FINANCIAL TERMS

7.1. Payments are processed via third-party providers (e.g., Stripe, PayPal).

7.2. The Company does not store full payment details.

7.3. Currency is processed in MYR; international payments may be converted.

7.4. The Company may introduce:

• Donations (subject to regulatory approval)
• Affiliate programs
• Sponsored funding

7.5. All funds support operational and mission-based activities unless stated otherwise.

8. PARTNERS, SPONSORS & THIRD-PARTY BUSINESSES

8.1. The Platform may feature third-party businesses (“Partners”).

8.2. These Partners:

• Operate independently
• Are not owned or controlled by Catsoterra

8.3. The Company does not guarantee:

• Quality of services
• Pricing
• Availability

8.4. Users transact with Partners at their own risk.

8.5. The Company is not liable for:

• Partner actions
• Service outcomes
• Disputes between users and Partners

8.6. The Company may receive:

• Financial support
• Affiliate commissions
• In-kind contributions

9. VOLUNTEER ACTIVITIES & REAL-WORLD RISK

9.1. The Platform facilitates volunteer coordination and TNR-related activities.

9.2. Volunteers:

• Act independently
• Are not employees or agents of the Company

9.3. Participation in animal-related activities involves inherent risks.

9.4. By participating, volunteers acknowledge:

• Risk of injury
• Risk from animals or environment
• Personal responsibility for actions

9.5. Volunteers must sign separate waivers before participation.

9.6. The Company is not liable for:

• Injuries
• Damages
• Actions taken independently by users

10. ACCEPTABLE USE

Users must not:

• Misuse the Platform
• Provide false information
• Attempt unauthorized access
• Interfere with system operations
• Engage in harmful or illegal behavior

Violations may result in:

• Suspension
• Termination
• Legal action

11. PRIVACY & DATA

11.1. Personal data is handled per the Privacy Policy.

11.2. Data collected includes:

• Name, email, phone
• Account and volunteer information
• Payment metadata (via third parties)

11.3. Sensitive data is collected only where necessary.

12. DISCLAIMERS

12.1. The Platform is provided “as is”.

12.2. Nothing on the Platform constitutes:

• Veterinary advice
• Medical advice
• Animal diagnosis or treatment recommendations
• Professional animal handling guidance

12.3. The Company does not guarantee:

• Accuracy
• Availability
• Error-free operation

12.4. No content constitutes professional advice.

12.5. Any actions taken by Users based on information from the Platform are strictly at their own risk.

13. LIMITATION OF LIABILITY

13.1. The Company is not liable for:

• Indirect or consequential damages
• Loss of data or profits
• System downtime

13.2. Users indemnify the Company from claims arising from misuse.

14. TERMINATION

14.1. The Company may suspend or terminate access without notice.

15. GOVERNING LAW

15.1. These Terms are governed by Malaysian law.

15.2. Disputes fall under Penang, Malaysia’s jurisdiction.

1. INTRODUCTION

Catsoterra Berhad (“the Company”, “we”, “us”, or “our”) acts as a Data Controller and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (as amended in 2024 and effective 2025) and applicable international data protection principles, including the General Data Protection Regulation (GDPR), where applicable.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal data when you access or use our website, dashboard, and services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

3. PURPOSE OF DATA PROCESSING

We process your personal data for the following purposes:

• Account registration and authentication
• Membership management and renewals
• Payment processing and billing
• Volunteer coordination and operations
• Communication and notifications
• Platform functionality and improvements
• Fraud detection and prevention
• Compliance with legal obligations
• Verification for partner benefits and services

4. LEGAL BASIS FOR PROCESSING

Where applicable under international data protection laws, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (including platform security and fraud prevention)

6. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in jurisdictions outside Malaysia.

The Company ensures that such transfers are conducted with appropriate safeguards, including:

• Use of reputable service providers
• Contractual protections
• Security and data protection measures equivalent to applicable standards

7. DATA RETENTION

We retain personal data only as necessary for operational, legal, and security purposes.

• Active accounts: Data retained while account remains active
• Inactive accounts: Data retained for up to two (2) years
• After two (2) years of inactivity without renewal, personal data is permanently deleted

Certain data may be retained longer where required for legal, regulatory, or fraud prevention purposes.

8. USER RIGHTS

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing
• Request deletion of your personal data
• Request data portability (where applicable)

Requests may be submitted to: [email protected]

9. DATA BREACH NOTIFICATION

In the event of a data breach that is likely to result in harm to users:

• The Company will take immediate steps to contain and assess the breach
• Notify the relevant regulatory authorities in accordance with applicable law
• Notify affected users where required

We implement internal procedures to respond to and manage data breaches effectively.

10. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Improve platform functionality
• Analyze usage and performance
• Enhance user experience

Users may manage cookie preferences through their browser settings.

11. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

However, no system is completely secure and absolute security cannot be guaranteed.

12. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

The Company is not responsible for the privacy practices, content, or security of third-party platforms.

13. CHILDREN’S PRIVACY

The Platform is not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect personal data from minors without appropriate authorization.

14. DATA PROTECTION GOVERNANCE

The Company may appoint a Data Protection Officer (DPO) where required under applicable law or as part of its commitment to data protection best practices.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted with an updated “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated policy.

1. INTRODUCTION

This Cookie Policy (“Policy”) explains how Catsoterra Berhad (“the Company”, “we”, “us”, or “our”) uses cookies and similar tracking technologies (“Cookies”) on our website and associated digital platforms (“Website”).

By continuing to browse or use the Website, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Privacy Policy and Website Terms & Conditions.

2. WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies allow websites to recognize your device, improve functionality, and enhance user experience.

Cookies may be set by:

• First-party cookies (set directly by our Website), or
• Third-party cookies (set by external services such as analytics or social media platforms).

4. HOW WE USE COOKIES

We use Cookies for the following purposes:

• Operating and securing the Website
• Managing user sessions
• Collecting analytics to improve our content and services
• Enabling dashboard membership features (future)
• Allowing volunteers to submit forms securely
• Supporting membership auto-renewal
• Providing customer support
• Enhancing personalization
• Maintaining compliance and security standards

Cookies allow us to deliver a safer, smoother, and more optimized experience.

5. THIRD-PARTY COOKIES

Third-party providers may place their own cookies when:

• Viewing embedded social media content
• Using payment gateways
• Subscribing to newsletters
• Using integrated analytics tools
• Accessing Google Drive or forms
• Using external links from our Website

We do not control third-party cookies and are not responsible for their behavior. Users should review the policies of the following platforms where applicable:

• Google / Alphabet
• Meta (FB/IG)
• TikTok
• Patreon
• Linktree
• PayPal

7. HOW TO CONTROL & DISABLE COOKIES

You may manage or disable cookies through your browser settings:

• • Chrome
• • Safari
• • Firefox
• • Edge
• • Opera

Users may also opt out of certain analytics or tracking tools through platform-specific settings.

8. RETENTION OF COOKIE DATA

Cookie data may be retained for:

• Session duration (session cookies)
• Longer periods (persistent cookies) depending on their function

We do not retain cookie data longer than necessary for the purpose for which it was collected.

All data retention aligns with our Two-Year Soft Freeze + Permanent Deletion policy as outlined in the Privacy Policy.

9. UPDATES TO THIS COOKIE POLICY

We may update this Policy from time to time to reflect:

• Legal or regulatory changes
• Website enhancements
• New technologies or integrations
• Updated analytics or payment processors

The “Last Updated” date at the top of this Policy will reflect any changes.

1. INTRODUCTION

This Acceptable Use Policy (“AUP”) governs the use of the Catsoterra Berhad platform, including the website, dashboard, membership systems, and associated services (“Platform”).

By accessing or using the Platform, you agree to comply with this AUP in addition to the Website Terms & Conditions and all other applicable policies.

Failure to comply may result in warnings, suspension, termination, or legal action.

2. USER RESPONSIBILITY

2.1. Users are responsible for all activity conducted under their account.

2.2. Users must:

• Provide accurate and truthful information
• Maintain the security of their account
• Comply with all applicable laws and regulations

2.3. Each account is treated as a separate user account. Users may create multiple accounts; however:

• Each account is subject to applicable membership fees
• Each account is independently monitored and enforced

3. ACCOUNT SECURITY & SHARING

3.1. Account sharing is strictly prohibited.

3.2. Users must not:

• Share login credentials
• Allow unauthorized access to their account

3.3. Any activity conducted under an account will be treated as the responsibility of the registered user.

4. USERNAMES & PROFILES

4.1. Users must register using their real identity.

4.2. Users may set a display name (“nickname”), provided that it:

• Is not offensive
• Does not contain hate speech
• Does not impersonate another individual or organization
• Does not violate any applicable law

4.3. If a display name violates this policy:

• A warning will be issued
• The Company may replace the display name with the User’s first name as a temporary measure

6. PLATFORM INTEGRITY & SYSTEM ABUSE

6.1. Users must not exploit, manipulate, or interfere with the Platform, including:

• Bugs or system vulnerabilities
• Points, rewards, or referral systems
• Leaderboards or achievements

6.2. If exploitation or abuse is detected:

• The issue will be corrected
• Any gains (points, rewards, benefits) will be reversed

6.3. Enforcement:

• First offense → Warning
• Repeated offense → Account suspension or permanent ban

7. POINTS, REWARDS & REFERRAL SYSTEM

7.1. Points and rewards are non-transferable and have no monetary value unless explicitly stated.

7.2. Users must not:

• Create accounts solely to farm points
• Abuse referral systems
• Manipulate rewards

7.3. The Company reserves the right to:

• Modify, revoke, or reset points
• Adjust leaderboard rankings
• Remove rewards obtained through abuse

9. MISREPRESENTATION & BRAND MISUSE

9.1. Users must not:

• Misrepresent themselves as official representatives of Catsoterra
• Impersonate volunteers, staff, or partners
• Use Catsoterra branding without authorization

9.2. Any misuse of the Company’s name, reputation, or identity may result in:

• Immediate account termination
• Legal action where appropriate

10. REAL-WORLD MISUSE & CONDUCT

10.1. Users must not use the Platform to:

• Conduct unsafe or unauthorized animal handling
• Mislead others regarding TNR practices
• Engage in harmful or irresponsible behavior

10.2. The Platform is not a substitute for professional guidance. Users act independently and are responsible for their actions.

11. ENFORCEMENT POLICY

11.1. The Company applies a case-by-case enforcement approach, with the following general framework:

• First violation → Warning
• Repeated violation → Suspension or permanent ban

11.2. Severe violations may result in immediate termination without warning, including:

• Fraud
• System abuse
• Misrepresentation
• Harmful conduct

12. ADMINISTRATIVE RIGHTS

12.1. The Company reserves full rights to remove accounts, remove or modify content, adjust or revoke points, and restrict or suspend access.

12.2. All system actions are logged and monitored.

12.3. Any abuse of administrative privileges will result in immediate revocation of access, internal action, or legal action where applicable.

13. ACCOUNT TERMINATION & CONSEQUENCES

13.1. The Company may terminate accounts without notice.

13.2. Upon termination:

• Access to the Platform is revoked
• Points, rewards, and benefits may be forfeited
• Membership fees are non-refundable

15. LEGAL ACTION

15.1. The Company reserves the right to pursue legal action in cases involving:

• Fraud
• Defamation
• Libel
• Misuse of brand or identity

1. INTRODUCTION

This Refund Policy (“Policy”) applies to all digital membership products (“E-Cards”), subscriptions, and related services offered by Catsoterra Berhad, a Company Limited by Guarantee incorporated in Malaysia (“the Company”, “we”, “us”, or “our”).

By purchasing an E-Card or using our membership services, you (“User”, “you”, or “your”) agree to the terms set forth in this Policy.

Digital membership products are considered delivered immediately upon purchase and are governed by the rules below.

3. AUTO-RENEWAL POLICY

3.1. All E-Card memberships renew automatically on an annual basis unless canceled according to our procedures.

3.2. During checkout, Users must tick a mandatory checkbox acknowledging:

• Auto-renewal
• Non-refundability
• Cancellation requirements
• Data retention policy

Auto-renewal will not occur unless this checkbox is selected.

3.3. Renewal reminders will be issued:

• 60 days before renewal
• 30 days before renewal

The User is solely responsible for monitoring renewal notices.

4. CANCELLATION POLICY

4.1. Users may cancel their membership any time before the renewal date by following the instructions provided in renewal reminder emails.

4.2. If the User fails to cancel before renewal, the next term’s payment will be processed automatically and is non-refundable.

4.3. Cancelling a membership:

• Does not entitle the User to a refund of any portion of the current membership term.
• Prevents future renewal charges only.

4.4. Upon cancellation, the User’s account will enter soft freeze for two (2) years, during which:

• Limited membership data is retained
• No charges occur
• Reactivation is possible without full re-registration

5. FAILED PAYMENTS & BILLING ISSUES

5.1. If an auto-renewal payment fails:

• We may reattempt the charge using updated or stored payment credentials
• The User will be notified via email

5.2. Membership benefits may be suspended until payment is successful.

5.3. Failed or disputed payments do not create eligibility for refunds.

6. PAYMENT PROCESSOR RESPONSIBILITY

6.1. Payments are processed through secure, PCI-compliant third-party processors such as:

• PayPal
• Other authorized processors (local or international)

6.2. The Company does not directly store full credit card information; processors store encrypted/tokenized credentials.

6.3. Refund requests made to the payment processor instead of the Company will be rejected based on this Policy.

9. DATA RETENTION AFTER CANCELLATION

9.1. Membership and billing data will remain in soft freeze for two (2) years following cancellation.

9.2. After two years, all Personal Data and payment information will be permanently and irreversibly deleted, consistent with PDPA and our Privacy Policy.

9.3. Deleted accounts cannot be restored.